At MALAIA, we want you to feel confident with every purchase.
Exchanges
Exchanges are accepted within 14 days of receiving your order, provided the item is:
- Unworn, unwashed and unused
- In its original condition and packaging
- With all original tags attached
Exchanges are subject to availability.
Returns
Returns are accepted within 14 days of receiving your order. Once the item is received and inspected, your refund will be processed. Shipping fees are non-refundable.
Items bought during sales or special promotions can't be refunded or exchanged, unless the item is defective.
Damaged or incorrect items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with your order number and clear photos. We'll be happy to help.
How to request a return or exchange
Contact us with your order number and request. We'll guide you through the process.
Items that don't meet these conditions may not be accepted.
Delivery
Delivery takes 3–4 days. It costs LE 70 in Cairo and Giza, and LE 80 everywhere else in Egypt.